Mashreq Bank

Role

Founding Designer

Timeline

2025 · Abu Dhabi

FINTECH · MOBILE APP · 0-1

pool money, without losing trust.

pool money, without losing trust.

A Shariah-compliant group wealth management platform for families and trusted circles in the Gulf. I led all design from zero as the sole designer, defining the product architecture, building the design system, and delivering 200+ screens across Coordinator and Member roles, grounded in 12 user interviews and 100+ survey responses.

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Screens designed across the full product, from onboarding through investment settlement.

DESIGN

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Reusable components built into the Maqamy design system.

DESIGN SYSTEM

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Survey responses validating the problem space before the first screen was designed.

RESEARCH

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Users interviewed to ground every core design decision in real behavior.

RESEARCH

The team

three people. one product.

Maqamy was built by a founding team of three. Adil as founder setting product direction, Sidharth as technical co-founder owning the engineering, and me as the sole designer responsible for every user-facing decision, from research through final screens.

The BOX Mobile design team working together at Emirates NBD, one lead and three senior product designers
The BOX Mobile design team working together at Emirates NBD, one lead and three senior product designers

The design

whatsapp → platform.

01 · Context

group money, managed on trust and WhatsApp.

Gulf families and friend groups pool money informally for decades. No app, no record, no structure. Just a coordinator, a WhatsApp group, and an assumption that everyone will pay. The job: make shared wealth feel safe, transparent, and governed without killing the trust that made it work in the first place.

03 · Problem

trust breaks when money gets complex.

01

no record, no proof

no record, no proof

Contributions are tracked in messages and memory. When disputes happen, there is no source of truth.

02

"did my payment go through?"

"did my payment go through?"

Members have no visibility into their own contribution status or the group's overall progress.

03

coordinator carries everything

coordinator carries everything

One person manages reminders, records, disputes, and distribution with zero tooling support.

04

Shariah compliance is assumed, not verified

Shariah compliance is assumed, not verified

Groups want halal investment options but have no way to validate what they are pooling into.

the signal · USER RESEARCH + INTERVIEWS

"I just send the money and hope he keeps track of it properly."

"I just send the money and hope he keeps track of it properly."

FAMILY GROUPS

FRIEND CIRCLES

COMMUNITY POOLS

Trust, not returns, was the primary concern across every interview conducted.

04 · Research

the research confirmed what we suspected.

12 interviews. 100+ survey responses. One finding appeared across every group, whether they had invested together, stopped, or never started. People are not afraid of losing money. They are afraid of losing the relationship.

WHAT THE RESEARCH SURFACED

"I do not want money to affect my relationships."

Imran K.

ACCOUNTANT

"I stopped because there was no neutral structure. Everything depended on one person."

Sara M.

BUSINESS OWNER

"I want to contribute, but I have no visibility into where the money goes."

Layla S.

HOUSEWIFE

12 INTERVIEWS · 100+ SURVEY RESPONSES · JUNE 2026

05 · The BET

designed for trust, not returns.

The obvious move is to build a fintech dashboard: portfolio performance, ROI charts, asset breakdowns. But a family member joining a group pool does not open the app to check returns. They open it to answer one question: is my money safe and is everyone being treated fairly.

So the entire product was scoped around that single moment of confidence, not financial complexity.

group finances run on spreadsheets and WhatsApp

group finances run on spreadsheets and WhatsApp

group finances run on spreadsheets and WhatsApp

visible to everyone, in real time.

visible to everyone, in real time.

visible to everyone, in real time.

What required a coordinator, a group chat, and a prayer is now a shared dashboard where every member sees the same information at the same time, without having to ask.

06 · Process

designed for two people with opposite needs.

The coordinator needs control. The member needs visibility. Building one screen for both would have served neither.

the bet

Giving every member the same interface would create confusion. Instead the entire product branches at login. What you see depends entirely on your role.

Giving every member the same interface would create confusion. Instead the entire product branches at login. What you see depends entirely on your role.

01

map the roles

Coordinator and Member have fundamentally different jobs. Mapped each role's core tasks, information needs, and anxiety points separately before designing a single screen.

02

define the flows

Six core flows: group creation, contribution cycle, investment selection, settlement, member management, and notifications. Each flow designed around the most anxious moment in that journey, not the happy path.

03

build the system

Designed 20+ reusable components before touching screen layouts. The system had to hold across 200+ screens without visual inconsistency.

04

prototype and iterate

Built an interactive Figma prototype covering the full coordinator and member journeys. Iterated based on informal feedback sessions before finalising screens.

06 · SOLUTION

designed for two people with opposite needs.

The coordinator needs control. The member needs visibility. Building one screen for both would have served neither.

07 · IMPACT

designed for two people with opposite needs.

Designed for the user

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faster task completion

Role-specific UI and simplified navigation cut the steps in key journeys like approvals and beneficiary management, so the work that mattered got done three times faster.

Designed for the user

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faster task completion

Role-specific UI and simplified navigation cut the steps in key journeys like approvals and beneficiary management, so the work that mattered got done three times faster.

Designed for the user

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faster task completion

Role-specific UI and simplified navigation cut the steps in key journeys like approvals and beneficiary management, so the work that mattered got done three times faster.

measured across approvals and beneficiary-management journeys

08 · REFLECTION

We built something better than polished.

We built something better than polished.

This wasn't just a redesign. It was a re-alignment of roles, priorities, and how we want business users to feel when they interact with BOX Mobile.

From structure to systems, every decision was rooted in real user insight and made flexible enough to scale. We simplified complexity without removing depth, and brought clarity to workflows that once felt overwhelming.

Working on this project wasn't linear, and that's what made it real. It involved sketching, unlearning, reworking, and lots of back-and-forth.

And as always, the process continues. Because great design isn't ever done, it just keeps getting sharper with every scroll, tap, and insight.

Next CASE STUDY · HEALTH TECH

order food. not anxiety

order food. not anxiety

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Mashreq Bank